Cancellations & returns
Clear boundaries protect the story and the customer.
Personalized work cannot be restocked, but mistakes, damaged books, and scope changes should never be handled ambiguously.
Before creative work starts
A reservation may be cancelled freely before payment or creative work begins. Any paid-order cancellation terms are shown and accepted before work starts.
After work begins
Because the story is made to order, unrestricted change-of-mind returns are not offered after creative work begins. Any amount retained corresponds to disclosed work or nonrecoverable costs, subject to applicable law.
Revisions
One consolidated revision round is included at each of two approval stages. A new plot, art direction, or character after Stage 1 is a scope change and is quoted before further work. Misspellings, missing agreed details, incorrect pages, or other Dearly Fabled errors are corrected without charge.
Damage or incorrect production
If a hardcover arrives damaged, misprinted, or does not match the approved file, contact us promptly at hello@dearlyfabled.com. We may request useful photographs and will arrange an appropriate replacement or refund resolution.
Changes after final approval
Customer-requested changes after final approval may require a new design or print charge. We provide the cost before proceeding.